Since 1991, Indigo Canada has worked closely with Ivanhoé Cambridge to manage this car park and ensure that it lives up to the expected financial performance of the iconic Montreal building. This long-term partnership fosters continuous improvement of operations by making it possible for us to quickly transfer benefits from any advances we make in our operational, administrative, or accounting processes to our client.
In order to improve entry and parking conditions for users, we have, for example, implemented a fully automated access system and been proactive in access reconfiguration projects. And with the implementation of a new operating plan that includes comprehensive management of peak traffic periods, we have significantly improved the quality of customer service and continue to increase revenue.